Description

(part one of the Teleos Performance Management Series)

Overview
- Have you ever thought you had others' commitment but no action followed?
- Have you ever had a client reject a proposal but you never knew why?
- Have you ever negotiated for some specific performance but didn't get the
expected result?
- Have you ever worked with a person who didn't meet your expectations but you couldn't
figure out why or how to change his/her performance?

MEP delivers a simple yet powerful approach that enables any person to manage expectations of anyone, in any situation - this workshop is not just for managers. In MEP, participants learn the four factors that determine effective performance. They also learn a unique approach to collaboration that can maximize others' commitment to action. During this two-day workshop, participants develop skills to negotiate in the collaborative style, reinforce effective performance, and diagnose and redirect off-track performance.

Expected Business Value
- Significantly improve individual and organizational performance by…
- having more direct and powerful conversations about project and
performance expectations
- removing common roadblocks and time wasters
- Improve collaboration within and between teams, as well as with clients
- Implement a shared language and tools for performance management

Goals
On completion of this program, participants will be able to...
- Negotiate performance expectations with anyone
- Apply the principles of effective collaboration
- to surface and mange resistance
- to build maximum commitment to performance
- Identify and resolve causes of off-track performance

Workshop Content
- Introduction
- Collaborative Style
- Expectation Management Process
- Collaborative Negotiation
- Reinforce Effective Performance
- Collaborative Confronting and Diagnosis
- Identify Remedies and Renegotiate Expectations
- Knowledge Test (optional)
- Workshop Close

Skill Implementation Support (optional)
- Skill Implementation Assessment
- assess on-the-job skill use with behavioral observation tool

Delivery Methods
- Presentation and discussion about collaboration principles and four factors that
determine effective performance
- Facilitators model skills, using participants' current work cases
- Participants practice skills with developmental feedback and coaching, using
participants' current work cases
- "Back-to-work" implementation plans
- Classroom knowledge test and on-the-job skill assessment (optional)