Overview
- Have you ever struggled to get others' commitment to a course of action?
- Have you ever had a client reject a proposal but you never knew why?
- Have you ever gotten resistance from a powerful person but didn't know how to respond?
- Have you ever felt like your project was completely stalled by a conflict
that you didn't know how to resolve?

CCR teaches participants how to surface and resolve relevant conflicts that block successful performance, without fighting for control or giving up critical interests. In CCR, participants learn the fundamental causes of conflict. They also learn a unique approach to collaboration that enables them to identify others' viewpoints and critical interests, and then craft proposals that will attract widespread commitment. During this two-day workshop, participants develop skills to surface conflict without attacking or judging, identify relevant interests, surface and manage resistance, and jointly develop resolutions - all with a collaborative style.

Expected Business Value
- Significantly improve individual and organizational performance by…
- resolving conflicts that slow progress or block effective performance
- surfacing and testing information needed to craft high quality proposals to
resolve conflict
- building widespread commitment to proposed actions
- Implement a powerful and shared approach to conflict resolution.

Goals
On completion of this program, participants will be able to:
- surface conflict with anyone regardless of role or title or
presumed authority
- define the causes of conflict and identify the relevant interests
- surface resistance and understand it from the other person's viewpoint
- build commitment to proposed actions

Workshop Content
- Introduction
- Collaborative Style
- Overview of Conflict
- Review Collaborative Conflict Resolution Skills
- Practice Collaborative Conflict Resolution Skills
- Knowledge Test (optional)
- Workshop Close

Skill Implementation Support (optional)
- Skill Implementation Assessment
- assess skills on-the-job with behavioral observation tool

Delivery Methods
- Presentation and discussion about collaboration principles, conflict model,
and collaborative conflict resolution skills
- Facilitators model skills, using participants' current work cases
- Participants practice skills for collaborative conflict resolution, using
participants' current work cases
- "Back-to-work" implementation plans
- Classroom knowledge test and on-the-job skill assessment (optional)