Description

(part two of the Teleos Performance Management Series)

Overview
- Have you ever set expectations only to have others not understand or not perform
as you expected - but you couldn't figure out why?
- Have you ever struggled to explain some critical concept to another person only
to conclude "they just don't get it?"
- Have you ever sent a person to training only to wonder why they struggled or
failed to apply the new skills?
- Do you spend too much time "fire fighting" or cleaning up others' problems?
- Do you believe that you don't have enough time to coach?

CFP delivers a simple, structured process that enables managers to develop highly capable, self-directed performers. Effective coaching is more than just feedback or "show and tell" - it requires a manager to identify skills that limit effectiveness, assess a person's current capability, and then provide specific actions that can be applied immediately to improve performance. In CFP, participants learn a unique and powerful tool to assess capability - a tool that explains common challenges to understanding and performance. They also learn how to label specific skills and identify alternative approaches. During this two-day workshop, participants build skills to assess capability, create capability, and evaluate development progress.

Expected Business Value
- Significantly improve individual and organizational performance by...
- building new perspective and skills continuously
- developing people who can be self-directed
- Reduce the time and money spent on talent development by using more
effective and cost-efficient managerial coaching
- less time off-the-job
- easier to transfer skills from the classroom
- more incentive for individuals to learn and apply skills because coaching is
focused on improving "off-track" performance
- Shift more management time away from "fire fighting" and towards strategic
thinking and problem solving
- Implement a powerful and shared approach to managerial coaching, an approach that
can provide the foundation for more effective performance and
talent management systems.

Goals
On completion of this program, participants will be able to...

- assess capability during routine project discussions
- build new perspective and skills for current and future application
- evaluate progress on implementing new skills

Workshop Content
- Introduction
- Define coaching
- Practice assessing capability
- Practice creating capability
- Learn steps to evaluate development progress
- Knowledge Test (optional)
- Workshop Close

Skill Implementation Support (optional)
- Skill Implementation Assessment
- assess on-the-job skill use with behavioral observation tool
- Coach Certification
- attend CFP and pass knowledge test
- participate in on-the-job assessment by a presenter and be certified
- attend quarterly coaching "lunch and learn"
- provide peer coaching on expectation management and coaching skills

Delivery Methods
- Presentation and discussion about coaching conversation, development model, and
skill identification process
- Facilitators model skills, using participants' current work cases
- Participants practice skills with developmental feedback and coaching, using
participants' current work cases
- "Back-to-work" implementation plans
- Classroom knowledge test and on-the-job skill assessment (optional)